Questions, answered straight

AuroxHost is a performance-and-privacy focused hosting provider founded in 2020 and headquartered in Victoria Island, Lagos. We run enterprise NVMe infrastructure across nine global regions — including offshore locations in Amsterdam and Reykjavík — and offer shared hosting, offshore hosting, VPS, dedicated servers, reseller plans, domains and email, all backed by a written 99.9% uptime SLA and 24/7 human support.

Shared and offshore hosting plans are activated instantly after payment — your welcome email with cPanel access usually lands within a couple of minutes. VPS servers deploy automatically in about 15 minutes. Dedicated servers are provisioned by an engineer and are typically online within 24–72 hours depending on configuration and region.

Yes — every plan includes free expert migration. Open a ticket or WhatsApp us with your current host’s details and our engineers move your files, databases and email, usually within 24 hours, while your site stays online. If you’d rather do it yourself, our zero-downtime migration guide walks through the exact playbook we use.

Hosting your site on servers in a jurisdiction chosen for strong privacy law and proper due process — for us, primarily the Netherlands and Iceland. Content can’t be removed there on the strength of a templated complaint from another country; it takes real local legal process. We wrote a complete plain-English guide covering how it works, who needs it, and the myths worth ignoring.

Nine regions across four continents: Amsterdam (Netherlands), Frankfurt (Germany), Reykjavík (Iceland), London (UK), New York (US), Lagos (Nigeria), Johannesburg (South Africa), Singapore and Tokyo (Japan). Offshore plans run from Amsterdam and Reykjavík; you pick your region at checkout, and our status page shows live health for every one.

Completely. Choosing which country your data lives in is a normal infrastructure decision — the GDPR era made data location a mainstream concern. What offshore hosting changes is which legal system governs your server. Lawful content stays lawful; illegal content is illegal everywhere, including on our network.

Our offshore regions sit outside US DMCA jurisdiction, so a US takedown notice has no automatic legal force there — frivolous or abusive complaints don’t get your lawful site removed. Genuine legal requests made through the proper local process, and genuine abuse (fraud, malware, illegal material), are acted on decisively. The full line is drawn in our acceptable-use policy.

Free WHOIS privacy on every eligible domain keeps your personal details out of the public record, and you can pay by cryptocurrency (BTC or USDT) if you prefer payment privacy. We collect only what we need to run your service, as set out in our privacy policy.

Debit and credit cards, Nigerian bank transfer, and cryptocurrency — Bitcoin (BTC) and Tether (USDT). All methods work for both new orders and renewals through the client portal.

Yes. Every price on the site has an NGN/USD toggle, and checkout supports naira via card or bank transfer at the displayed rate — no surprise conversion fees. International customers can pay in USD by card or crypto.

Your plan renews at the listed regular rate shown on the pricing page — we don’t do the industry trick of a cheap first invoice followed by a silent 3× renewal. If a promotional price applies only to the first term, the regular rate is displayed right next to it before you buy.

Shared, offshore and reseller plans include cPanel (resellers also get WHM to manage their own clients). VPS and dedicated servers come with full root access — run them bare, or add a panel of your choice during checkout.

Yes — enterprise NVMe is the baseline on every tier, from the smallest shared plan to dedicated hardware, not an upsell. If you want the numbers behind why that matters for TTFB and Core Web Vitals, our NVMe vs SATA article lays them out.

Yes — daily automated backups are included on hosting plans, restorable from your control panel or via support. We still recommend keeping your own periodic off-site copy for anything irreplaceable; no serious engineer trusts a single backup location, including us.

Always-on DDoS mitigation is standard across the network at no extra cost. Attack traffic is filtered upstream before it reaches your server, so common volumetric attacks pass without your visitors noticing.

Yes. Upgrades within the same product line (say, shared tier to shared tier) apply in place with prorated billing — you pay only the difference for the remaining term. Moving between products, like shared to VPS, is handled as a free migration by our engineers with the same zero-downtime process we use for new customers.

Domain registration is a separate service so you only pay for what you need — but every eligible domain registered with us includes free WHOIS privacy, and you can register or transfer during hosting checkout in one step.

Yes. Unlock the domain at your current registrar, grab the EPP/auth code, and start the transfer from the client portal. Most transfers complete within 5–7 days and add a year to your registration. You can also keep the domain where it is and simply point DNS at us — either works.

Yes — hosting plans include email at your domain (mailboxes, forwarders, webmail and IMAP/SMTP) managed from cPanel. Standalone email hosting is also available if you want professional addresses without a website.

24/7, every day of the year, via support tickets in the client portal, WhatsApp, or email. You reach real engineers who can actually fix things — no chatbot maze, no scripted first line.

It’s a written commitment, not a marketing number: if monthly uptime on your service falls below 99.9%, you’re entitled to service credits on your next invoice. The measurement method and credit scale are published in our service level agreement.

Our live network status page shows real-time health, latency and incident history for all nine regions. Check it first during any wobble — if your region is green and your site isn’t, open a ticket and we’ll dig in.